Our Refund and Returns Policy covers the essential criteria to have a delightful experience as an online buyer. Transparency is the keyword for a hassle-free buying experience. We therefore request YOU to go through the page carefully before making any decision.

All hand-crafted and hand-woven products on SOUL OF BENGAL are produced by weavers and artisans in villages mostly at their homes. Unevenness in Stitches, Embroidery, prints, Weaves, minor slubs in fabric, slight variation in colour and sketch marks are expected outcome of an authentic craft process. These variations are typical characteristics of any hand-crafted product and are not to be considered as damaged or defective.

Cancellation:

If you wish to cancel your purchase, you can cancel within 24 Hrs of booking or before the order is shipped. Shipping charges are non-refundable once the order is dispatched. Payment Gateway charges will be levied if required. If the cancellation meets the guideline, we will initiate a refund  and a confirmation mail will be sent to you for prepaid orders.

Returns:

We believe in building a personal bonding with our customers and we take stringent measures to deliver all products to our customers, in the best possible condition. but there’s always a possibility that: 1. Item(s) may get damaged during transit; or 2. There may be a manufacturing defect which didn’t get noticed during packing; or 3. A wrong item is shipped out to you by mistake.

All items that fall under the above three conditions can be returned within 7 days after delivery.  Please contact us prior to returning an item through e-mail : help@soulofbengal.com, mentioning the order ID, valid photographs of the received products, unpacking video of the received package and appropriate reason of return.

Products bought during SALE are non-refundable.

We do not accept returns for any items which have been worn/used, altered or missing pieces under any circumstances.

1. The returned item should be unused and unwashed.
2. The product should have the original packaging and tags in place.
3. The product should contain all the pieces intact.

Return request that are not raised within 7 days of receiving the product would not be accepted.

In case our logistic partners have no pickup services available at your location you will have to self-ship the product. You must e-mail us the courier tracking number along with the order ID.

Refunds:

Once we have received the products, a quality check will be done by our team. If everything is OK, the refund will be processed within 24 Hrs, and you will receive confirmation e-mail to that effect.

In the event of false, frivolous, or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund.

For free shipping orders, the actual shipping charges levied by our logistic partners for sending and return will be deducted from the refund amount.

No Refund for International Orders. If you cancel your international Order before the product has been shipped we will refund the entire amount (Exchange rates and Payment Gateway charges may apply).

We do not provide any exchange facility.